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Introduction. In the field of hospitality and tourism, emotional labour is a controversial but increasingly common factor in the management of working environments.It was first described by Hochschild (1983) as “management of feeling to create a publicly facial and bodily display” (Hochschild, 1983: 15).In other words, it is the idea that employees should behave in certain ways and display.
Managing Emotional Labour at Workplace Essay. 1384 Words 6 Pages. Managing Emotional Labor at Workplace (CHRM) Emotional labor is a form of emotion regulation that creates a publicly visible facial and bodily display.(1) While emotion work happens within the private sphere, emotional labor is emotional management within the workforce that.
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Chau SL (2007) Examining the Emotional Labor Process: A Moderated Model of Emotional Labor and Its Effects on Job Performance. PhD thesis, University of Akron, Akron OH Google Scholar; Chau SL, Dahling JJ, Levy PE, Diefendorff JM (2009) A predictive study of emotional labor and turnover. Journal of Organizational Behavior 30: 1151-63.
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EMOTIONAL LABOUR IN TEACHERS Emotional Labour in Teachers Emotional Labour in Teachers Section 1 This section concerns the literature searching element of the project rationale and accounts for 50% of the marks for this assignment.